Events at Turf Valley ~

Frequently Asked Questions

What is the address of the venue?
2700 Turf Valley Road, Ellicott City, MD 21042

What are the hours of operation for Will Call and where is it located?

Tickets can be picked up from Will Call at the following times and locations:
-Turf Valley Marketing Department Monday - Friday, 9 am - 5 pm
-Outside of Turf Valley's Grand Ballroom 1 hour prior to performance

If I have chosen to have my tickets mailed, how and when will they be sent?
Mailed tickets will be shipped via United States Postal Service First Class Mail within two weeks of purchase.

Tickets ordered by within 2 weeks of the event are "Will Call Only". Tickets ordered online may be printed by the purchaser or recipient.

How can I purchase tickets?
Tickets can be purchased by phone, Monday - Friday from 9 am to 5pm, or online. Further information is available in each event listing. Online Ticketing services for Turf Valley are provided by Ticket Turtle.

How can I make a reservation for an overnight event package?
To reserve an overnight package please call 410.423.0812, Monday - Friday from 9 am to 5 pm. Packages cannot be reserved online. Packages vary per event, however all packages include two tickets to the event and overnight accommodations.

What is the cancellation policy?
All tickets are non-refundable including package tickets. There is a 72 hour cancellation policy on overnight packages. You may cancel your room reservation up to 72 hours prior to the event however, if you decide to cancel your package you are still responsible for the ticket portion of the package. To cancel your package call 410.423.0812.

What if my event has been cancelled or postponed?
Please call the Event Manager to make arrangements at 410.423.0812.

When do the doors open for an event?
Doors open at least 30 minutes prior to the show.

What is the dress code?
Proper dress is required.

What can I not bring into an event?
Cameras, any audio or visual recorders, laser pointers, weapons, outside food or beverages. Also, smoking is not permitted at any of our events.

Can I take photographs within the venue?
No cameras are allowed in the venue. This is subject to change depending upon the event.

Where can I grab a bite to eat prior to the show?
Turf Valley offers two dining choices: Alexandra's at Turf Valley and Fairway Lounge. We recommend making reservations in advance on show nights. To make reservations, please call 410.480.2400.

Who do I contact for more information?
If you have any questions regarding a special event, please contact the Marketing Department:

Phone: 410.423.0812
Fax: 410.465.7365
Email: marketing@turfvalley.com

The Marketing office hours are Monday - Friday, 9 am - 5 pm.