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Frequently Asked Questions
- Is there any way to expedite the arrival time at The Spa?
Yes. Please complete the Intake Form before your arrival to expedite your arrival time and ease into relaxation sooner. Don’t forget to bring it with you on the day of your spa treatment at The Spa at Turf Valley Resort.
- What form of payments does The Spa at Turf Valley accept?
The Spa accepts all major credit cards, SpaFinder Gift Cards and Turf Valley Resort Gift Cards. The Spa does not accept personal checks.
*Effective April 1st, 2023, the Spa will no longer accept SpaFinder gift cards as payment.
- What is the cancellation & change policy at The Spa?
As your spa services are reserved for you, we request you to cancel or change at least 24 hours in advance. Please note, 50% of the value of your services will be charged for canceling or rescheduling within 24 hours of your appointment. Package cancellations require 48-hour notice. All no-shows will be charged at full value.
- What if I arrive late for my appointment?
If you arrive late for your treatment, we will make every effort to accommodate your full service. If other appointments are scheduled immediately after yours, your service will be shortened, and you will remain responsible for the full-service price.