- Monday - Wednesday 9:00 a.m. - 6:00 p.m.
- Thursday - Saturday 9:00 a.m. - 8:00 p.m.
- Sunday 9:00 a.m. - 5:00 p.m.
- Late arrivals are subject to rescheduling.
- Please check-in at The Spa at least 20 minutes prior to your first scheduled appointment.
- Please do not bring any valuables with you to The Spa.
- We cannot be responsible for lost or damaged items.
Cancellation/Change PolicyBecause your spa services are reserved for you, we ask that you cancel at least 24 hours in advance. 50% of the value of your services will be charged for cancelling or rescheduling within 24 hours. Package cancelations require 72-hour notice. All no-shows will be charged at full value. If you arrive late for your service, we will make every effort to accommodate your full service. If other appointments are scheduled immediately after yours, your service will be shortened and you will remain responsible for the full service price.
To expedite your arrival time and ease into relaxation sooner, please complete the Intake Form prior to your arrival and have it ready upon checking in.
GratuityGratuity is not included in the price of our services. Envelopes for a gratuity are provided at the reception desk for your convenience.
Credit CardsThe Spa accepts all major credit cards. The Spa does not accept personal checks.
Gift CardsThe Spa at Turf Valley Resort accepts Spa Finder Gift Cards. Gift Cards for the Spa at Turf Valley Resort may be purchased for cash value only. Gift Cards are non-refundable. They may not be redeemed for cash or credit by any party, including the purchaser. Gift Cards may be used at most facilities throughout Turf Valley Resort. They must be presented at the time services are rendered. Gift Cards must be redeemed within 48 months of their date of purchase. We urge all card bearers to schedule their services as soon as possible upon receipt, as peak periods/days may require a minimum of 12 weeks to schedule a particular service or package. Gift Card bearers must abide by established guarantee policy. The purchase of a gift card does not guarantee scheduled appointments and cards may not be used in lieu of a major credit card for guarantee purposes. Gift Cards cannot be replaced if lost or stolen.
Request Your Service OnlineA guest service agent will respond to your request within 24 hours. Thank you for your patience. Reservations are also available by phone - call 410.203.2755 to make an appointment!
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