Frequently Asked Questions

To request an early check-in, please contact Turf Valley Resort at 410-465-1500. Requests are based on hotel occupancy and cannot be guaranteed.

An adult must always accompany children under 13 at Turf Valley Resort's fitness center and pool. Please note, children under 13 are not permitted in the whirlpool.

Yes, we are confident that our cleaning and disinfecting standards ensure a safe environment for our guests. Our enhanced cleaning protocols give a high focus on disinfecting touchpoints within hotel rooms. We follow new procedures for handling dirty linens, single-use amenities, individually wrapped and disposable cups, and remote controls.

At Turf Valley Resort, we strive to ensure travel flexibility. Your reservation may be canceled or modified up to 48-hours prior to your arrival without any penalty. 

At check-in, the individual who made the reservation must present a valid photo identification that may include a driver's license, passport, and/or state issued identification card. A guest must be 21 years or older to reserve a room.

Turf Valley Resort requires a major credit card or bank-issued debit card upon check in as an authorization for payment of the room and incidentals which allows you to charge meals, services and merchandise to your hotel room. 

Our check-in time is 4:00 pm and check-out time is 11:00 am.

Turf Valley Resort is a dog-friendly hotel. There is a non-refundable pet fee of $100 plus tax for stays up to two nights, or $150 plus tax for stays longer than two nights. This will be charged upon check-in. Guests must sign our Dog Policy and agree to all rules associated with bringing your dog into the hotel.

Yes. In the event a reservation has double occupancy, guests may share the cost of the room. It is understood by both parties that if one of the guests does not show or cancels their reservation, the other guest will be responsible for the payment of the full value of the guest room.

In addition to room and taxes, a $50 incidental deposit will be held on your credit card at check-in. In the event that there are no additional charges or damages to the room, the authorization will be released and may take up to 7 business days.

Turf Valley Resort requires a major credit card or bank-issued debit card upon check in as an authorization for payment of room and incidentals which allows you to charge meals, services, and merchandise to your hotel room. 

Turf Valley Resort does not process debit cards as credit cards, therefore we treat debit card payments as cash and will charge the full room and tax total upon check in. Your debit card will then be authorized for any anticipated incidentals. Any credit card returns or authorization holds may take up to 7-10 business days, (depending on your bank) to be released back to your account.

Each issuing bank dictates its own policies regarding account holds, etc. Turf Valley Resort is not responsible for any checking account issues that may occur as a result of your preference to use a debit card.