Turf Valley Resort is committed to providing a clean and safe environment for our staff, members, and guests. At the beginning of the pandemic, we voluntarily closed for three months to educate and develop a plan to safely reopen. During our closure the leadership team implemented "Commitment to Cleanliness," comprised of initiatives to effectively operate our business during a pandemic and beyond.
We understand that COVID protocols will continue to affect the way we operate and do business moving forward. For the safety of all, the following will be a standard of our health and safety protocols and will adjust as restrictions change.
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At Turf Valley Resort, we have increased cleaning schedules on all high-touch areas and added additional hand sanitizer stations throughout the property and in all event spaces. We have added the use of an electrostatic sprayer to our cleaning protocols. In addition, we have implemented a new training program for all our team members, to update them on the protocols regarding COVID-19 and our heightened measures to create a safe environment.
We voluntarily closed the entire property for a temporary period, including the hotel, restaurant, spa, banquet department, and golf courses. We reopened each area based on business demands as the restrictions were lifted. We dedicated the closure to enhance our health and safety initiatives and formed our Commitment to Cleanliness program. This program focuses on new and enhanced safety protocols implemented throughout all areas of our operations.
Clear partitions have been installed at the front desk to provide an extra level of protection. Guests may check in at the front desk or use the Turf Valley Resort App for express check in. All key cards must be picked up at the front desk and are sanitized after each use
Masks are currently optional for our staff and guests. For all private events held at Turf Valley Resort, we are happy to accommodate your request for servers and banquet personnel to wear masks during the event.
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